Refund and Returns Policy
At DYD Fashion, we strive to ensure your satisfaction with every purchase. If you’re not fully satisfied, our Refund and Returns Policy is designed to make the process simple and hassle-free.
1. Eligibility for Returns:
- Items must be returned within [specified days, e.g., 30 days] of receiving your order.
- Products must be unused, in their original condition, with tags and packaging intact.
- Sale items, gift cards, and customized products are non-returnable unless defective.
2. How to Request a Return:
- Contact our support team at [insert contact details] to initiate a return.
- Provide your order number, details of the item(s), and reason for return.
- Our team will guide you through the process and provide return shipping instructions.
3. Refund Process:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [e.g., 7–10 business days], and the amount will be credited to your original payment method.
4. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- In cases of defective or incorrect items, we will cover the return shipping charges.
5. Exchanges:
- Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Exceptions:
- Items that show signs of wear, damage, or alteration will not be eligible for return or refund.
Contact Us:
For any questions or concerns about our Refund and Returns Policy, reach out to us at [insert contact details].
DYD Fashion – Ensuring your shopping experience is worry-free!